Cancellation & Refund Policy
Last updated on 09-02-2026 15:55:57
BILLNOW RECHARGES believes in helping its customers as far as possible and has therefore a transparent and fair cancellation and refund policy for all digital transactions.
1. Nature of Service
BILLNOW RECHARGES provides instant digital services such as Mobile Recharge, DTH Recharge, Utility Bill Payments and Wallet Top-ups. Once a transaction is successfully processed, it cannot be cancelled.
2. Cancellation Policy
- Cancellations are allowed only if the transaction is still pending or failed.
- Once a recharge/payment is successful, it cannot be cancelled.
- Users must raise a request immediately for stuck or failed transactions.
3. Refund Policy
| Case | Refund |
|---|---|
| Amount debited but recharge failed | Full Refund |
| Duplicate payment | Full Refund |
| Successful recharge | No Refund |
4. Refund Timeframe
Approved refunds will be processed within 6–8 working days and credited back to the original payment method or Billnow wallet.
5. How to Request a Refund
You can raise a ticket from your Billnow account or contact us with your transaction ID.
6. Contact Us
📧 billnow80@gmail.com
📞 9706010025